Sherman Oaks, CA
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At Sayana Medical & Wellness Center we strive to provide our patients with excellent service and care. Our commitment to your well-being and gain in your health is something everyone in our clinic takes quite seriously. We pride ourselves on providing PERSONALIZED, ONE-ON-ONE care. In order to provide this level of service we reserve 30-60 minutes for EACH individual patient.
Because we care so much about you we realize that it would be a disservice to you if we did not emphasize the importance of your own commitment to your care and well-being. Your adherence to the recommended number of treatments is a vital component of your progress with our services; therefore we have certain policies in place in order to ensure the most optimal results.
1. CANCELLATIONS - Consistent attendance and taking an active role in your treatment is one of the keys of improving your health and repeated last minute cancellations imply a lack of commitment to your health. Thus, if for ANY reason you must cancel an appointment our office requires 48 hr Advanced Notice, business days ONLY. Cancellations not within the 48-hour period or appointments that are no-show are subject to a $50.00 Late Cancellation or No Show Fee. We may be able to accommodate (at our option) last minute cancellations or rescheduling by drawing from our waitlist, but you will still be charged $50.00 for our effort to fill your canceled appointment.
2. These fees must be paid personally - as your insurance does not cover charges for missed appointments. Payment will be due at or prior to your next scheduled appointment.
LATE ARRIVALS - Arriving on time is also a critical part of delivering optimal care to our patients. Understandably, arriving late from time to time is an unavoidable part of your life. However, if you arrive more than 15 minutes past your scheduled appointment time, you will be marked as a no show and you will be subject to the $50 No Show Fee. Please see line item 1 and 2 for information regarding fees and deadlines.
I have read and understand the above policies, all my questions have been answered to my satisfaction and I agree to be bound as such.
Patient Attendance Policy will be submitted to Sayana Medical Spa and Wellness Center